Terms & Conditions

Last updated: 14 October 2026

These terms govern your use of the Aphileon website and the services provided by Aphileon Pty Ltd ("we", "us", "our") in Melbourne, Victoria, Australia. Our services are: managed device plans (business phone fleets), B2B wholesale supply of handsets, parts and accessories, and the Aphileon software (the Aphileon OS panel).

1. Quotes, pricing and GST

• Prices shown on this website are indicative only and are confirmed on quote. Website prices and any per-handset or per-month figures are shown in Australian dollars and exclude GST unless stated otherwise.
• A quote is valid for the period stated on it, or 30 days if none is stated.
• We may change website pricing at any time. Price changes do not affect an order already accepted, or a plan during its current term as described in your agreement.

2. Managed device plans (business phone fleets)

• A managed device plan supplies a handset and its management to your business for a fixed term (typically 24 months). The plan's charges — device, establishment, weekly care (if selected) and fleet administration — are set out in your quote or agreement, charged weekly on the schedule there and in Australian dollars.
• All prices on this site are quoted and charged in Australian dollars and exclude GST unless expressly stated otherwise.
• Servicing and repairs on a care plan mean we perform, at no extra charge within the plan's allowances, the repair work described in your plan — faults and damage arising from normal business use. They are not insurance. Loss, theft, deliberate damage or damage from misuse outside the plan's description is not a service event: repairs for those are quoted and charged separately, or a fleet loss fee may apply as set out in your agreement.
• Loaner devices are provided while a device is being repaired, subject to availability, and remain our property. They must be returned when the repaired device is returned to you or when your plan ends, whichever happens first.
• Devices supplied on a plan remain our property. You must not sell, encumber or dispose of a plan device. On the plan ending, devices are returned to us in the condition described in your agreement.
• Devices must be returned to us on request at the end of the term, or a non-return charge set out in your agreement may apply.
• You are responsible for the device while it is assigned to you, and must report loss or theft promptly.
• While a device is on a plan it runs our mobile device management (MDM) software. See the Privacy Policy for what MDM does and what your business must tell its staff.

3. B2B wholesale supply

• Trade accounts may be offered payment terms and a credit limit set for your account. Orders that would exceed the credit limit may be held or declined until the account is brought within limit.
• Prices quoted for a wholesale order are the prices invoiced for that order. Quoted pricing is resolved for your account (for example, negotiated pricing, quantity breaks or price-list discount).
• Risk in goods passes to you on delivery. Title passes on payment in full, or as set out in your account terms.
• Faulty goods on arrival must be reported within the period stated in your account terms so we can arrange replacement or credit. Consumable parts and special orders may not be returnable.
• We may suspend an account that is overdue or that we reasonably believe is being used unlawfully.

4. Aphileon software (Aphileon OS)

• We license the software to you for your internal business use for the period and plan you subscribe to. It is licensed, not sold.
• Subscriptions are billed in advance through our payment provider. A free trial, if offered, converts to a paid plan unless cancelled before it ends.
• You may cancel at the end of a billing period as set out in your plan. Amounts already billed for a period are not refundable except where required by law.
• Your data is yours. You grant us the licence we need to host, process and back up your data to provide the service. We do not sell it. See the Privacy Policy.
• You are responsible for your account credentials, for the accuracy of the data you enter, and for having the right to enter it.
• We may change or discontinue features, and will aim to give reasonable notice of material changes. The service may be unavailable during maintenance or because of factors outside our control.

5. Acceptable use

You must not use our services to break the law, to infringe anyone's rights, to attempt to gain unauthorised access to our systems or anyone else's data, to interfere with the service, or to resell the software without our written agreement. You must not use the services to send unsolicited messages.

6. Warranty and Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees. Where our work is defective, we will re-perform it or remedy it within a reasonable time. Repairs are performed with reasonable care and skill; turnaround depends on parts availability — we'll give you an estimate when you book and update you if it changes. Repair workmanship is covered for the warranty period stated in your quote, invoice or plan; parts carry the warranty offered by their manufacturer. Warranty does not cover damage from misuse, accidental damage not covered by your plan, or unauthorised repair by a third party.

7. Liability

To the extent permitted by law, and subject to the Australian Consumer Law, our liability for any claim arising from the services is limited to the amount you paid us for the affected service in the preceding three months, or the cost of re-supplying it, at our option. We are not liable for indirect or consequential loss, loss of profit or loss of data, except where the law does not allow that limit. Nothing in this clause limits liability that cannot lawfully be limited.

8. Intellectual property

We (and our licensors) own the software, this website, our trade marks and our content. You must not copy, modify, distribute or reverse engineer them except as allowed by law or with our written consent. You keep ownership of the data you put into the software.

9. Privacy

We handle personal information as described in our Privacy Policy, which forms part of these terms.

10. Changes to these terms

We may update these terms from time to time. The current version will always be on this page with the date it was last updated. Changes do not affect rights already accrued under an existing agreement.

11. Governing law

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction.

12. Contact us

Aphileon Pty Ltd · Melbourne, Victoria, Australia · hello@aphileon.com